FREQUENT ASKED QUESTIONS ON SAN ANTONIO &
BEYOND: A PREPAID PASS TO MUSEUMS AND ATTRACTIONS
Can
I buy a San Antonio & Beyond Pass at a participating museum or
attraction?
Not at this time, but we will be
enabling some of the museums and attractions to offer that service to
you in the future. The easiest way to buy your pass is PRINT AT HOME
and bring with you before you start your trip to the San Antonio area.
Go to
www.SanAntonioAttractions.com and purchase at the convenience of
your home or office with your credit card.
What if I am in San Antonio for a convention and
decide to buy one at the last minute?
You can go to the Visitor
Center at 317 Alamo Plaza and purchase your pass with a credit card.
Do we need to purchase separate passes for
each person in the family or group?
Yes, each person requires a separate San Antonio & Beyond Pass
for admission.
When does the pass gets activated?
Each pass is valid for up to 7 consecutive
days from your first visit to an attraction or museum.
The pass is activated the first time you use it.
It is then valid for seven consecutive days. Visit as many attractions
as you like, but you are limited to visiting each attraction only
once.
Does an un-used San Antonio & Beyond Pass
ever expire?
Yes, unused San Antonio & Beyond Passes expire 1 year following
the date of purchase.
My printer ran out of ink or malfunctioned
while printing my passes. May I print it/them more than once.
Yes, you may. Just go to the email you received and link to the
passes to reprint. However, two people will not be able to use the
same pass if you make a duplicate. Each pass has a unique barcode that
is recognized by a scanner at each venue. The scanners will not allow
the same pass to be used more than once at each venue. The scanners
will read if the pass has already been used.
Can a lost San Antonio & Beyond Pass be
replaced?
Please safeguard your pass. A lost or stolen pass cannot
be replaced. It is like losing your gift certificate or cash.
Does the San Antonio & Beyond allow for
return visitation to a museum or attraction?
No. Pass holders may visit each attraction only once.
Are passes good for special events?
No. The pass is valid for general
admission only. If a museum has a special traveling exhibit, that’s an
additional charge paid at the participating museum. Normally that
would be posted as a special exhibit or special limited showing. In
this situation, you have the general admission paid, but you must pay
the “add on” for the special exhibit. (Special exhibits at the Witte
Museum or San Antonio Museum of Art, etc or special showings at the
IMAX Theater may require an additional charge and this will be posted
at their front desks)
What happens if my Print at Home paper
ticket gets wet and it is hard to scan the “barcode”?
You can bring that paper ticket and
the number of that barcode can be put in the system and input it. That
number appears at the bottom of each print at home ticket.
What if I have more questions?
Please send a note to:
Linda@SanAntonioTourism.com
